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Wish Coordinator

Make-A-Wish® Iowa

Job Description


Title: Wish Coordinator                                              FLSA Status: Exempt                    

Department: Programs                                 Reports To: Vice President of Mission Delivery                  

Date:   July 1, 2020                       


The Chapter Wish Coordinator’s responsibility is to manage a caseload of wishes as assigned by the Vice President of Mission Delivery and to coordinate program functions related to the delivery of a quality wish experience. 


The following duties are normal for this position.  These are not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

-         Sets expectations and ensure the coordination of all details involved with the wish, including but not limited to:  gift item wishes (electronics, play sets, room redos) travel wishes: transportation, accommodations, services, assisting chapters, medical equipment, and itineraries

-         Works with families, volunteers, vendors and donors throughout the wish process

-         Ensure the Foundation’s liability is minimized by obtaining appropriate signatures, releases, and supervision for each wish granted.

-         Develop estimated budgets for each wish and manage wish cost throughout the wish granting process, including looking for opportunities to seek in-kind donations.

-         Communicate regularly with volunteers to update them regarding wish related information.

-         Participates in the 24-hour emergency wish phone rotation as directed by the Wish Manager.

-         Complete final closeout of wish files in a timely manner and ensure all proper documentation is accounted for.

-         Maintains administrative records of wish in Raisers Edge database and files

-         As needed, seeks the advice of physicians, social workers, and other medical professionals to address medical needs of wish children or wish participants.

-         Consistently implements national and chapter wish-granting policies, guidelines, standards, and procedures to ensure consistent program quality and to protect wish families and the Foundation.

-         Helps to identify and solve program issues and increase quality of wish experience for families and volunteers.


  • This position has no direct reports


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-         Positive attitude, enthusiastic, independent self starter, team player

-         Strong organizational, interpersonal and communication skills

-         High attention to detail

-         Ability to manage a variety of duties and effectively prioritize tasks

-         Non-profit experience preferred but not required


  • Bachelor’s degree required
  • 2-3 years of related work experience


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


To perform this job successfully, an individual should have knowledge of Raiser’s Edge and budgeting software systems and other web-based software programs, Microsoft Office including Outlook, Word and Excel. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, stand, walk, talk and  hear.  The employee must occasionally lift and/or move up to 25 pounds. Regular Vision abilities, including computer work.


Standard office environment with typical noise level, fast paced.


I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Make-A-Wish Iowa reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by Make-A-Wish Iowa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at anytime and for any reason, and Make-A-Wish Iowa has a similar right.


Employee’s Signature                            Date                             Supervisor                                    Date

Make-A-Wish Iowa is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act and/or applicable state regulations, Make-A-Wish Iowa will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Make-A-Wish Iowa

Wish Coordinator

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Make-A-Wish® Iowa
3009 100th Street
Urbandale, IA 50322-3220
(515) 334-2636
Toll Free Iowa Only (800) 797-9474