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Employment Opportunities

Wish Coordinator

Title: Wish Coordinator

Reports to: Director of Operations

Status:  Full time, permanent, exempt

Eligible for Overtime Pay: No

Location: Urbandale, IA

Make-A-Wish® of Iowa is seeking a professional, organized, ambitious and enthusiastic individual to join our team.  The Make-A-Wish Foundation of Iowa grants wishes to Iowa children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.  Our Iowa Chapter has granted more than 3,000 wishes since we began in 1987.

Position Description:  The Chapter Wish Coordinator’s responsibility is to manage a caseload of wishes as assigned by the director of operations and to coordinate program functions related to the delivery of a quality wish experience.  Specific responsibilities include but are not limited to:

-          Sets expectations and ensure the coordination of all details involved with the wish, including but not limited to:  gift item wishes (electronics, play sets, room redos) travel wishes: transportation, accommodations, services, assisting chapters, medical equipment, and itineraries

-          Works with families, volunteers, vendors and donors throughout the wish process

-          Ensure the Foundation’s liability is minimized by obtaining appropriate signatures, releases, and supervision for each wish granted.

-          Develop estimated budgets for each wish and manage wish cost throughout the wish granting process, including looking for opportunities to seek in-kind donations.

-          Communicate regular to volunteers to update them regarding wish related information.

-          Participates in the 24-hour emergency wish phone rotation as directed by the Wish Manager.

-          Complete final closeout of wish files in a timely manner and ensure all proper documentation is accounted for.

-          Maintains administrative records of wish in Raisers Edge database and files

-          As needed, seeks the advice of physicians, social workers, and other medical professionals to address medical needs of wish children or wish participants.

-          Consistently implements national and chapter wish-granting policies, guidelines, standards, and procedures to ensure consistent program quality and to protect wish families and the Foundation.

-          Helps to identify and solve program issues and increase quality of wish experience for families and volunteers.

-          Other duties as assigned by the Director of Operations

Required skills

-          Positive attitude, enthusiastic, independent self starter, team player

-          Strong organizational, interpersonal and communication skills

-          High attention to detail

-          Ability to manage a variety of duties and effectively prioritize tasks

-          Bachelor’s degree preferred

-          Non-profit experience preferred but not required

-          Proficient computer skills specifically in the area of database management (Raiser’s Edge a plus)

Make-A-Wish Iowa offers competitive salaries and benefits.  Benefits include paid vacation, medical, dental and a retirement plan.

To apply for this position please submit a resume and cover letter with salary requirements to Rachel at Only those candidates meeting our requirements will be contacted.  Please do not call about this position and no professional staffing solicitations.

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Make-A-Wish® Iowa
3009 100th Street
Urbandale, IA 50322-3220
(515) 334-2636
Toll Free Iowa Only (800) 797-9474