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Employment Opportunities

Wish Coordinator

Title: Wish Coordinator

Reports to: Director of Operations

Status:  Full time, permanent, exempt

Eligible for Overtime Pay: No

Location: Urbandale, IA

Make-A-Wish® of Iowa is seeking a professional, organized, ambitious and enthusiastic individual to join our team.  The Make-A-Wish Foundation of Iowa grants wishes to Iowa children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.  Our Iowa Chapter has granted more than 3,000 wishes since we began in 1987.

Position Description:  The Chapter Wish Coordinator’s responsibility is to manage a caseload of wishes as assigned by the director of operations and to coordinate program functions related to the delivery of a quality wish experience.  Specific responsibilities include but are not limited to:

-          Sets expectations and ensure the coordination of all details involved with the wish, including but not limited to:  gift item wishes (electronics, play sets, room redos) travel wishes: transportation, accommodations, services, assisting chapters, medical equipment, and itineraries

-          Works with families, volunteers, vendors and donors throughout the wish process

-          Ensure the Foundation’s liability is minimized by obtaining appropriate signatures, releases, and supervision for each wish granted.

-          Develop estimated budgets for each wish and manage wish cost throughout the wish granting process, including looking for opportunities to seek in-kind donations.

-          Communicate regular to volunteers to update them regarding wish related information.

-          Participates in the 24-hour emergency wish phone rotation as directed by the Wish Manager.

-          Complete final closeout of wish files in a timely manner and ensure all proper documentation is accounted for.

-          Maintains administrative records of wish in Raisers Edge database and files

-          As needed, seeks the advice of physicians, social workers, and other medical professionals to address medical needs of wish children or wish participants.

-          Consistently implements national and chapter wish-granting policies, guidelines, standards, and procedures to ensure consistent program quality and to protect wish families and the Foundation.

-          Helps to identify and solve program issues and increase quality of wish experience for families and volunteers.

-          Other duties as assigned by the Director of Operations

Required skills

-          Positive attitude, enthusiastic, independent self starter, team player

-          Strong organizational, interpersonal and communication skills

-          High attention to detail

-          Ability to manage a variety of duties and effectively prioritize tasks

-          Bachelor’s degree preferred

-          Non-profit experience preferred but not required

-          Proficient computer skills specifically in the area of database management (Raiser’s Edge a plus)

Make-A-Wish Iowa offers competitive salaries and benefits.  Benefits include paid vacation, medical, dental and a retirement plan.

To apply for this position please submit a resume and cover letter with salary requirements to Rachel at eernzf@vbjn.jvfu.bet. Only those candidates meeting our requirements will be contacted.  Please do not call about this position and no professional staffing solicitations.



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Make-A-Wish® Iowa
3009 100th Street
Urbandale, IA 50322-3220
(515) 334-2636
Toll Free Iowa Only (800) 797-9474